This Privacy Statement explains what personal information we gather and details how that information is used.

1. WHO WE ARE:

Study Abroad: We help students in getting admissions and VISA to various courses in the countries like USA, UK, Canada, Australia, NZ and 25 more countries. We help students to get admission in Undergraduate, Postgraduate, PG Diploma, Graduate certificate and diploma courses in the above countries. We also give guidance for MBBS admissions in India.

2. WHAT INFORMATION WE COLLECT:

We only collect information about you by lawful and fair means and in a non-intrusive way. We collect personal, sensitive and health information as necessary for its core functions, including for educational, research, community and commercial purposes.

1. Personal information:  Recorded information or data about an identifiable or easily identifiable individual.
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3. Sensitive information: Personal information about an individual’s race or ethnicity, political opinions, religious or philosophical beliefs, sexual orientation or practices, criminal record, membership details, genetic data and biometric data.
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5. Health information:   Information about an individual’s physical, mental or psychological health. 

Personal information may be collected directly from you or your authorised representative, or may be collected from a third party such as a licensee or representative authorized by us to provide services to you. You may supply your personal information to us in person when using our website, app and digital tools, or communicating with us via social networks and other online channels, e.g. through your Instagram or Twitter identity.

We do not collect personal and sensitive information unless the information is reasonably necessary for our business functions or activities. We will obtain your consent before collecting any sensitive information. When you deal with us, you will need to identify yourself in order for us to provide our services to you, as such we do not accept the use of pseudonyms. If you access our websites or app, we may collect additional personal information about you in the form of your IP address and/or domain name. For more details please see our Cookie clause for further information. 

3. We may use and process your information for:

1. 1. Course selection
   2. Country selection
   3. Filling applications
   4. IELTS/GRE etc coaching
   5. Visa
   6. Education loan
   7. Accommodation abroad

4. Use and Disclosure of Your Personal Information

We will use or disclose your personal information only for the purposes for which it was collected. We will use or disclose your information for another purpose only if you have consented, or if you would reasonably expect us to do so or as required by law. We may use your personal information for the purposes of our own direct marketing.

1. Disclosure to others:  We may disclose your personal information to overseas recipients such as education institutions located outside your home country, overseas visa agencies, IELTS test centers, professional bodies and commercial organizations, or regulatory authorities when you have sought our assistance to apply for study at those institutions or where disclosure is required for verification purposes. As such, the location of these overseas recipients would depend on the specific institutions to which you apply or where such verification is required. For events or conferences, we may disclose, with your consent, some of the information that is collected via the online registration form such as your name or your email address to sponsors for marketing purposes We may hold or transfer the data we collect in or to the following countries as mentioned on our website This information is stored and accessed only as required to provide our services to you. Where we transfer data to offshore servers, the data is subject to use restrictions and safeguards against unauthorized access. The information disclosed to overseas recipients consists of any information you have given us to provide the relevant services. By accepting our services, you consent to us providing your personal information to the relevant overseas recipient as mentioned above. 

5. Measures are taken to safeguard your information

We take reasonable technical and organizational measures to protect the personal information we hold against interference, loss, unauthorized access, use, modification, disclosure or any other misuse.

The steps we take include:

1. 1. Maintenance of computer technology, people and process-based security measures for example firewalls, network security configurations, encryption, use of passwords and other appropriate measures where information is held in electronic form;
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3. 2. Regular updates to security systems and configurations to protect our systems from malicious activity;
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5. 3. Restriction of access to data to only those staff that need access to carry out our business activities;
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7. 4. Training and ensuring that all our employees are required, as a condition of employment, to treat personal information held by us as confidential.

Note: However, you should be aware that if you submit information to us electronically the internet is not a secure environment. We take reasonable steps to provide a secure channel for receiving information but cannot absolutely protect personal information before it reaches us.

6. Retention of Data

We value your privacy and are committed to handling your personal data with the utmost care and responsibility. As part of our data retention practices, please note the following:

1. Retention Period: We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Once the primary purpose of data collection is fulfilled, we will take reasonable steps to anonymize or delete your data to the extent feasible.
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3. Data Security:  Your personal data will be stored securely on our servers, using industry-standard security measures to protect it from unauthorized access, disclosure, or loss.
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5. Third-Party Sharing:  We do not sell, lease, or trade your personal data to third parties without your explicit consent.
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7. Emergency or Vulnerable Situations: Under no circumstances will we use your data for any purpose not outlined in our privacy policy or as required by law. Your data will not be shared due to any emergency or vulnerable situation.
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9. Consent: If we intend to use your personal data for any other purpose not covered in this policy, we will seek your explicit consent before doing so.
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11. Legal Obligations:  In certain situations, we may be required by law or regulatory authorities to retain and disclose your data.

By using our services, you agree to the data retention practices outlined in this policy.

7. Your Rights

You have the right to seek access to any of your personal information held by us unless there is a valid reason under the Privacy Act or Data Protection Act for us to withhold the information.

Valid reasons include:

We have reason to suspect that unlawful activity or misconduct of a serious nature has been engaged in and giving access would be likely to prejudice the taking of appropriate action in relation to the matter; or giving access would reveal evaluative information generated within us in connection with a commercially sensitive process. If your personal details change, or you believe the information we hold about you is incorrect, incomplete or out-of-date, please contact us so that we can correct our records.

1. Right to erasure:  At your request, we will remove all the data we have for you which we are not required legally to retain.
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3. Right to restrict processing: You have the right to restrict processing when you have exercised one of the above rights and it may take some time to process that request. For example: when you contact us to update your details you have the right to request restriction until your details are updated.
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5. Right to withdraw consent:  For the processing activities where we have asked you for consent, you have the right to withdraw this consent at any point by unsubscribing from a message from us, or by contacting info@epsiloneducation.co.in
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7. Right to object:  You can object to the processing of your personal data.
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9. Right to not be subject to automated decisions and profiling: None of our processing activities are purely automated and no decisions are made without human intervention. There are instances where we process data to analyse or predict behavior but we will ask you for explicit consent when this processing will involve your personal data.
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11. Right to data portability:  If you have provided us with your personal data with consent or under the contact obligations, you have the right to request the data you have provided to us in a machine-readable format should you decide to move to another data controller.
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13. Making a request:  Requests for access or correction to your personal information or other privacy rights described above should be addressed to The IDP Privacy Officer by emailing info@epsiloneducation.co.in All requests will be responded to in writing within a reasonable period of time. As part of this process, we will verify the identity of the individual requesting the information prior to providing access or making any changes. If we cannot fulfil your request, we will respond and provide you with an explanation.

8. COOKIES

Cookies are small text files that are placed on your computer or mobile device when you access our website. They help us enhance your user experience by remembering your preferences, analyzing website usage, and providing personalized content and services.

Types of Cookies We Use

Essential Cookies:  These cookies are necessary for the functioning of our website and enable you to access certain features, such as secure areas of the site. Without these cookies, some services may not be available to you.

Analytical Cookies: These cookies help us understand how visitors use our website, allowing us to improve its performance and user experience. The data collected is aggregated and anonymous.

Functional Cookies:  Functional cookies remember your preferences and choices, such as language selection, to provide a more personalized experience.

Advertising/Targeting Cookies:  We may use these cookies and similar technologies to deliver advertisements relevant to your interests. They may also limit the number of times you see an ad and measure the effectiveness of advertising campaigns.

How We Use Cookies:

• To ensure the proper functioning of our website and services.
• To analyse and improve the performance of our website.
• To customize and personalize your browsing experience.
• To provide relevant advertisements and marketing communications.

Cookie Consent and Management:  By using our website, you consent to the placement of cookies on your device as described in this Policy. You can manage your cookie preferences and opt out of non-essential cookies at any time. Most web browsers allow you to control cookies through their settings. Please refer to your browser’s help documentation to learn how to manage your cookie preferences.

Third-Party Cookies:  We may allow third-party service providers, such as analytics and advertising partners, to use cookies on our website. These third parties may collect information about your online activities over time and across different websites. We do not control the use of these cookies, and their use is subject to third parties privacy policies.

Updates:  We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any such updates will be posted on this page with a revised effective date.

9. Grievance

If you are concerned that Epsilon may have breached its privacy obligations or this Privacy Statement, please contact us (see section 10). When contacting us, please provide as much detail as possible in relation to your issue or complaint. We take privacy-related complaints very seriously and undertakes to resolve privacy complaints in a timely, fair and transparent way.

10. How to contact us

Please feel free to contact us at +91 9873698164 or email info@epsiloneducation.co.in if you have any questions or concerns about this Privacy Statement or Epsilon’s collection, use or disclosure of your personal information.

11. Changes to the Privacy Statement

We may change this Privacy Statement without notice, particularly where there are new developments in our working practice or if there are changes in the relevant laws. Therefore, we encourage you to check back occasionally to see if anything has changed.